Frequently asked questions

In this section you’ll soon find the frequently asked questions about our products, blog and services. If your question is not stated yet, don’t hesitate to contact us!
You can do this by opening a support ticket or in a direct message on Twitter.

If you need support on a product you bought, enter the email address you used to purchase the product.
Is it a pre-sales question, a problem we need to solve, do you want us to customize the product you bought or do you just have a general question?
If you have a problem with a file, please be as detailed as you can. This will help to get to a quick solution.
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